Use the ideas below/your own ideas and the language in the box to act out exchanges. drop litter in garden dog barks a lot/digs up plants children make too much noise/damage

Use the ideas below/your own ideas and the language in the box to act out exchanges.
drop litter in garden dog barks a lot/digs up plants children make too much noise/damage property have loud arguments at night
Making a complaint
- I'm afraid I have a complaint...
- I'm really unhappy/ annoyed/upset/ angry etc. about...
- Do you think you could do something about...?
- I wonder if you could stop (+verb+-ing)...?
- Would you mind stopping...?
Apologising
- Oh, sorry! I didn't mean to upset youi/l had no idea!
- I'm really/so/ extremely sorry. Please accept my apologies.
- I see/understand why you're upset. It won't happen again.
- Oh, I do apologise. I/We'll try to do something about it.
>) A: I'm really upset about the litter that you keep dropping in my garden.
) B: I'm really sorry: It won't happen again.
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Use the ideas below/your own ideas and the language in the box to act out exchanges. drop litter in...

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